Return and Refund Policy

At KashmirHub.in, we take pride in delivering premium-quality Kashmiri dry fruits sourced directly from the valley. Due to the nature of our products (perishable food items), we follow a strict yet fair return and refund policy to ensure quality, hygiene, and customer satisfaction.

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1. Returns Policy

We only accept returns under the following conditions:

• The product delivered is damaged, defective, or spoiled
• You have received the wrong item
• The package is tampered with or opened at the time of delivery

Important Conditions:

• You must raise a return request within 24 hours of delivery
• The product must be unused, in its original packaging, and with all labels intact
• Clear photo or video proof is required for verification

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2. Non-Returnable Items

Due to hygiene and food safety standards, we do not accept returns for:

• Products that have been opened or used
• Items returned without valid proof of damage/defect
• Orders where the customer simply changes their mind

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3. Refund Policy

Once your return request is approved:

• Refunds will be processed within 7 business days
• The refund will be issued to your original payment method
• In case of Cash on Delivery (COD) orders, you will be asked to provide bank details for refund processing

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4. Replacement Policy

Instead of a refund, you may choose to receive a replacement product (subject to availability).
Replacement orders will be shipped within 2–4 business days after approval.

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5. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once the order is shipped, cancellation requests will not be accepted

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6. How to Request a Return or Refund

To initiate a return or refund, please contact us:

• 📧 Email: care@kashmirhub.in
• 📱 WhatsApp/Phone: 8825052185

Include the following details:

• Order ID
• Product name
• Issue description
• Photo/video proof

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7. Shipping Charges

• If the return is due to our error (damaged/wrong product), we will bear the return shipping cost
• In all other cases, shipping charges (if applicable) are non-refundable

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8. Quality Assurance

At KashmirHub.in, every product is carefully checked and packed to maintain freshness and authenticity. Our Kashmiri dry fruits are sourced with care to ensure you receive only the best quality.

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9. Policy Updates

KashmirHub.in reserves the right to modify this Return and Refund Policy at any time without prior notice. Changes will be updated on this page.

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Thank you for trusting KashmirHub.in — bringing the authentic taste of Kashmir to your home.