Cancellation & Return Policy

Website: https://kashmirhub.in
Effective Date: 17 October 2026
Last Updated: 17 October 2026

At KashmirHub.in, we want you to enjoy the goodness of Kashmiri dry fruits and have a smooth shopping experience. We take care to process and deliver orders properly. If you receive an incorrect, damaged, defective, or spoiled product, we are here to help.

Please read our Cancellation & Return Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order by contacting our customer support team.

  • Before dispatch: You may request cancellation before your order is dispatched. We will confirm whether cancellation is possible based on the order status.
  • After dispatch: Once an order has been handed over to the delivery partner, cancellation may not be possible. Please contact us for assistance.
  • Order cancelled by KashmirHub.in: We may cancel an order if a product is unavailable, payment cannot be verified, delivery is not serviceable, or another legitimate fulfillment issue arises. We will notify you and arrange a refund where applicable.
  • Prepaid orders: If an eligible order is cancelled, the amount paid will be refunded to the original payment method, subject to applicable law and payment processing timelines.

Please contact us as soon as possible if you wish to cancel your order.

2. Return Policy

Since KashmirHub.in sells dry fruits and other food products, returns are handled with particular attention to hygiene, freshness, and food safety.

We generally accept return, replacement, or refund requests for eligible cases such as:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product was spoiled or appeared unsafe upon delivery.
  • The package contained missing items.
  • The product materially differed from its description.
  • Another issue qualifies for a remedy under applicable law or our published policies.

Important: Food products that have been opened, consumed, improperly stored, or damaged after delivery may require additional assessment. This does not affect any consumer rights that cannot legally be excluded.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, spoiled, or incorrect, please contact us within 48 hours of delivery so that we can investigate the issue promptly.

To help us resolve your complaint, please provide:

  • Your order number.
  • The name of the affected product.
  • A brief description of the problem.
  • Clear photographs of the product, packaging, and shipping label, where possible.
  • Any other reasonable information needed to verify the issue.

Please retain the product and its packaging until we advise you on the next steps. If a product appears unsafe or spoiled, do not consume it.

We will review your complaint and, where appropriate, offer a replacement, refund, or another suitable remedy in accordance with applicable law.

The 48-hour reporting period is intended to help us investigate product and delivery issues promptly. It does not remove or limit any mandatory rights available to you under applicable law.

4. Products Not Eligible for Routine Change-of-Mind Returns

For hygiene and food safety reasons, we generally do not accept routine change-of-mind returns for food products, including dry fruits, where the product has been delivered as described and in acceptable condition.

This may include situations where:

  • You ordered the wrong product or quantity.
  • You changed your mind after dispatch.
  • The product’s taste or natural appearance differs from your personal preference, without a product defect or material misdescription.
  • The product was damaged because of improper storage or handling after delivery.

These restrictions do not apply where a return, refund, replacement, or other remedy is required by applicable law, or where the product is defective, damaged, unsafe, incorrect, or materially different from what was advertised.

5. Refund Policy

Refunds may be provided in eligible circumstances, including:

  • An order was cancelled successfully before dispatch.
  • KashmirHub.in could not fulfill a confirmed order.
  • An incorrect, damaged, defective, or spoiled product qualifies for a refund.
  • A refund is otherwise required under applicable law or agreed as an appropriate resolution.

After a refund is approved:

  • Prepaid orders: The refund will generally be issued to the original payment method.
  • Cash-on-delivery orders: We may request appropriate bank or payment details to process the refund securely.
  • Partial refunds: Where only part of an order is affected, a refund may be limited to the affected item or amount, where appropriate.
  • Processing time: We aim to initiate approved refunds within 5–7 business days. The time taken for the funds to appear in your account may depend on your bank or payment provider.

We will communicate any relevant refund details when processing your request. Statutory refund obligations and timelines will take precedence over the indicative timelines above.

6. Replacement Policy

Where a product issue is verified, we may offer a replacement, subject to availability and applicable law.

  • Replacement products will be arranged after the complaint has been reviewed.
  • If the same product is unavailable, we may discuss an alternative resolution with you.
  • If replacement is not reasonably possible, a refund or another appropriate remedy may be offered.

We will communicate the resolution and any necessary return or collection instructions.

7. Return Shipping Charges

If a return or replacement is approved because the product was incorrect, damaged, defective, spoiled, or otherwise the responsibility of KashmirHub.in, we will explain the return or collection arrangements and bear applicable return shipping costs where required by law or our policy.

For any other return request that we agree to accept, shipping charges will be communicated to the customer in advance, subject to applicable law.

Customers should not send products back without first contacting our support team and receiving return instructions.

8. Orders That Cannot Be Delivered

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, our customer support team may contact you to arrange the next steps.

Any additional delivery charges or consequences will be communicated where applicable and permitted by law.

If an order is returned to us, we will assess the circumstances and communicate any available redelivery, cancellation, or refund options. Any deductions will be subject to applicable law and the terms disclosed at checkout.

9. How to Request a Cancellation, Return, or Refund

Please follow these steps:

  1. Contact our customer support team using the details below.
  2. Provide your order number and the reason for your request.
  3. Attach photographs or supporting information if your product arrived damaged, spoiled, defective, or incorrect.
  4. Wait for our team to review the request and provide instructions.
  5. Follow the return, collection, replacement, or refund instructions communicated to you.

Please do not discard or return an affected product until you have received instructions, unless it presents a safety concern. Do not consume products that appear unsafe.

10. Contact Us

For order cancellations, returns, replacements, and refund requests, contact us using the following details:

Business Name: KashmirHub.in
Website: https://kashmirhub.in
Email: [Insert your official customer support email]
Phone/WhatsApp: [Insert your customer support number, if available]
Business Address: [Insert your registered business address]

Please include your order number in all order-related communications so that we can assist you more efficiently.

11. Policy Updates

KashmirHub.in may update this policy from time to time to reflect changes in our business practices, fulfillment arrangements, or applicable laws.

Any revised version will be published on this page with an updated “Last Updated” date. Changes will apply as permitted by law and will not override rights that customers are legally entitled to exercise.

KashmirHub.in
Bringing the goodness of Kashmiri dry fruits to your home.