Effective Date: 14 September 2026

Welcome to KashmirHub.in, a Kashmir-based online store offering premium dry fruits and selected products sourced from Kashmir and other trusted regions. We are committed to delivering fresh, authentic and quality products to our customers.

Please read our Return & Refund Policy carefully before placing an order.

1. Our Commitment

At KashmirHub.in, we take great care in selecting, packing and dispatching every order. Since many of our products are food items, particularly dry fruits and edible products, returns are subject to specific conditions to ensure hygiene, safety and product quality.

2. Eligibility for Returns

A return or replacement may be considered in the following situations:

• The product received is damaged during transit.
• The product received is incorrect or different from the product ordered.
• The package is received in a tampered, opened or severely damaged condition.
• The product has a serious quality issue attributable to the product or packing.
• Any other genuine issue is reviewed and approved by KashmirHub.in.

For food and edible products, returns will generally be accepted only where the issue is reported promptly after delivery.

3. Products That Cannot Be Returned

For hygiene, food-safety and quality reasons, we generally do not accept returns for products that:

• Have been opened, used or partially consumed.
• Have been repacked or altered after delivery.
• Are returned without the original packaging.
• Are damaged due to improper storage or handling by the customer.
• Are returned merely because the customer has changed their mind.
• Are perishable or edible products where the reported issue is not attributable to KashmirHub.in.

4. Reporting a Damaged or Incorrect Order

Customers should inspect their order immediately after delivery.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

For faster resolution, please provide:

• Order number
• Customer name and contact number
• Description of the issue
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• Unboxing video, if available

The information and photographs may be required to verify the issue with our packing or delivery process.

5. Replacement Policy

Where a claim is approved, KashmirHub.in may offer:

• Replacement of the affected product; or
• Refund of the amount paid for the affected product; or
• Another appropriate resolution agreed upon with the customer.

Replacement is subject to product availability.

6. Refund Policy

If a refund is approved, the eligible amount will generally be refunded through the original payment method used for the order.

Refund processing time may vary depending on the payment gateway, bank or financial institution. KashmirHub.in will initiate the refund after the claim has been reviewed and approved.

Shipping or delivery charges may not be refundable unless the issue has occurred due to an error attributable to KashmirHub.in.

7. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been packed or dispatched, cancellation may not be possible.

If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed through the applicable payment method.

8. Wrong or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address, mobile number and other required delivery information.

KashmirHub.in shall not ordinarily be responsible for delivery failure caused by:

• Incorrect or incomplete address provided by the customer.
• Incorrect contact details.
• Customer being unavailable to receive the shipment.
• Refusal to accept the shipment.
• Other circumstances beyond our reasonable control.

Additional shipping charges may apply if an order needs to be re-dispatched because of an incorrect address supplied by the customer.

9. Return Shipping

Where the return is approved because the product was damaged, defective or incorrectly supplied by KashmirHub.in, we may arrange or reimburse the applicable return shipping, subject to verification.

For other cases where a return is not attributable to an error on our part, return shipping may be the customer’s responsibility.

10. Quality Complaints

Dry fruits and natural food products may naturally vary in:

• Size
• Shape
• Colour
• Texture
• Taste
• Appearance

Such natural variations do not necessarily constitute a defect.

However, if you believe that the product has a genuine quality issue, please contact us promptly with photographs and relevant order details. Our team will review the matter fairly.

11. Refund for Unavailable Products

If an ordered product becomes unavailable after payment has been received, KashmirHub.in may cancel the affected item or order and issue an appropriate refund for the unavailable product.

12. Fraudulent or Abusive Claims

KashmirHub.in reserves the right to refuse a return, replacement or refund where there is reasonable evidence of:

• Misuse of the return policy.
• Repeated or fraudulent claims.
• Product tampering.
• False or misleading information.
• Damage caused after delivery through improper handling or storage.

13. How to Contact Us

For return, replacement or refund-related queries, please contact our customer support team:

Website: KashmirHub.in
Email: care@kashmirhub.in
Phone: +91 9469666931

When contacting us regarding an order, please mention your Order ID so that we can assist you quickly.

14. Policy Changes

KashmirHub.in reserves the right to modify, update or amend this Return & Refund Policy at any time. Any changes will be published on this page with the revised effective date.

15. Acceptance of This Policy

By placing an order through KashmirHub.in, the customer ac